Terms of Service
Terms of Service
Overview
Welcome to Supler Store! The terms “we”, “us” and “our” refer to Supler Store.
Supler Store operates this website, including all related information, content, features, tools, products and services, to provide you, the customer, with a seamless shopping experience (the “Services”).
Supler Store is powered by Shopify, which enables us to offer our Services to you.
The following terms and conditions, together with any referenced policies (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using our Services.
Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy
If you do not agree with these Terms or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your country or region of residence, or you have obtained consent from a parent or guardian to use the Services.
When using the Services, you may be asked to provide personal information, such as your email address, billing, payment, and shipping details. You represent that all information provided is accurate, current, and complete.
You are solely responsible for maintaining the security of your account credentials and all activity under your account.
You may not transfer, sell, assign, or share your account with another person.
SECTION 2 - OUR PRODUCTS
We make every effort to accurately display and describe our products. However, product colors and appearances may vary slightly from what you see on your screen due to display differences.
All product descriptions and prices are subject to change at any time without notice.
We reserve the right to modify or discontinue any product at our discretion.
Quantities of products may be limited by region or availability.
SECTION 3 - ORDERS
Placing an order constitutes an offer to purchase. Supler Store reserves the right to accept or reject any order for any reason.
An order is considered accepted once payment has been processed and you receive a confirmation email.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation or modification requests once production begins.
All purchases are subject to our Return & Refund Policy
You represent that all purchases are for personal use only and not for resale or export.
SECTION 4 - PRICES AND BILLING
All prices are listed in USD unless otherwise stated. Prices, discounts, and promotions are subject to change without notice.
The price charged will be the one in effect at the time your order is placed and confirmed by email.
Prices do not include taxes, customs duties, or import fees, which may apply depending on your region.
You agree to provide accurate and complete billing information. You warrant that:
(i) your payment method details are valid and authorized,
(ii) your account has sufficient funds, and
(iii) all charges incurred will be honored by your payment provider.
SECTION 5 - SHIPPING AND DELIVERY
We ship worldwide using trusted logistics partners such as YunExpress, 4PX, USPS, and DHL.
Estimated processing time: 3–5 business days after payment confirmation.
Shipping times vary by location and carrier.
We are not responsible for delays caused by incorrect addresses, customs procedures, carrier issues, or seasonal demand.
Once a package is handed over to the carrier, risk of loss passes to you.
If you wish to request express shipping, please contact us at support@supler.store before placing your order for assistance.
For detailed information, see our Shipping Policy
SECTION 6 - INTELLECTUAL PROPERTY
All content on the Supler Store website—including text, images, graphics, product designs, videos, and logos—is owned by Supler Store or its licensors and protected under applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only.
Reproduction, modification, distribution, or republication of any materials from our website without written consent is strictly prohibited.
“Supler Store” and our logo are trademarks of Supler Store. Other names or logos appearing on the site are trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided access to third-party tools that we do not control.
We provide access “as is” and without warranties.
Your use of optional third-party tools is entirely at your own risk.
New features or tools added to the Services will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites or resources.
We are not responsible for the content, accuracy, or availability of those external sites.
Any interactions or purchases you make with third parties are solely between you and that third party.
Please review their policies before engaging in any transaction.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Supler Store is powered by Shopify, which provides the e-commerce platform allowing us to offer products and services to you.
However, all sales and customer relationships are directly between you and Supler Store.
Shopify is not responsible for any transaction, claim, or dispute arising from your use of our Services.
SECTION 10 - PRIVACY POLICY
All personal information collected through our Services is governed by our Privacy Policy
Because our store is hosted by Shopify, your information may also be processed under Shopify’s Privacy Policy.
By using our Services, you acknowledge and agree to both policies.
SECTION 11 - FEEDBACK
If you send us any feedback, ideas, or suggestions (“Feedback”), you grant Supler Store a perpetual, royalty-free, worldwide license to use, reproduce, and display such Feedback for business purposes.
You represent that you own all rights to your Feedback and that it does not violate the rights of any third party.
We may, but are not obligated to, monitor or remove Feedback that we deem inappropriate or unlawful.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our site may contain typographical errors or inaccuracies related to product details, pricing, or availability.
We reserve the right to correct any errors and update information without prior notice.
SECTION 13 - PROHIBITED USES
You may use our Services only for lawful purposes. You agree not to:
-
Violate any law or regulation;
-
Infringe on intellectual property rights;
-
Transmit harmful or malicious code;
-
Collect data about other users;
-
Use our Services for fraudulent, abusive, or deceptive purposes.
Violation of these terms may result in termination of your access to our Services.
SECTION 14 - TERMINATION
We may suspend or terminate your access to our Services at any time, without notice, if you violate these Terms.
Sections intended to survive termination (such as Intellectual Property, Limitation of Liability, Indemnification, etc.) will remain in effect.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available.”
We do not guarantee uninterrupted, secure, or error-free operation.
To the fullest extent permitted by law, Supler Store disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
SECTION 16 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, Supler Store, its officers, employees, or partners will not be liable for any indirect, incidental, or consequential damages, including loss of data, profits, or business opportunities arising from your use of our Services.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Supler Store, Shopify, and their affiliates, employees, and partners from any claims, damages, or liabilities arising out of your use of the Services or violation of these Terms.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision does not constitute a waiver.
These Terms, together with our posted policies, form the entire agreement between you and Supler Store.
SECTION 20 - ASSIGNMENT
You may not assign or transfer your rights under these Terms without our written consent.
Supler Store may assign its rights and obligations at any time without notice.
SECTION 21 - GOVERNING LAW
These Terms are governed by the laws of Vietnam.
You agree that any dispute will be resolved exclusively in the competent courts of Vietnam.
SECTION 22 - CHANGES TO TERMS OF SERVICE
We may update or modify these Terms at any time by posting a new version on our website.
Your continued use of the Services after updates constitutes your acceptance of the revised Terms.
SECTION 23 - CONTACT INFORMATION
Questions about these Terms should be sent to:
📧 support@supler.store
🏠 Supler Store, Ha Dong, Hanoi, 100000, Vietnam