Shipping Policy

Shipping Policy

Supler Store is committed to providing reliable worldwide delivery and transparent shipping terms for all customers.

1. Shipping Coverage

Supler Store proudly ships worldwide.
We use Standard Shipping for most orders.

If you would like faster delivery or wish to upgrade to Express Shipping, please contact us before placing your order at support@supler.store.
Our support team will check available express options and provide a quote or custom assistance before your order is processed.

Please note that certain remote areas or regions with shipping restrictions may experience longer delivery times or limited service availability.

2. Order Processing Time

  • All orders are processed within 3–5 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional periods, processing may take an additional 1–3 business days.
    Once your order has been dispatched, you will receive an email confirmation with tracking details.

3. Estimated Delivery Time

Region Estimated Delivery Time
United States 7 – 12 business days
Canada 10 – 18 business days
Europe 10 – 20 business days
Australia & New Zealand 10 – 20 business days
Asia 7 – 14 business days
Rest of the World 15 – 20 business days

Delivery times are estimates only and may vary due to customs inspections, local postal delays, or unforeseen logistics issues.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, package weight, and total order value.
From time to time, Supler Store may offer free or discounted shipping promotions — these will be clearly announced on our website or official social media channels.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.
You can track your parcel directly through the carrier’s website or via our Order Tracking page.

Please allow 2–5 business days after dispatch for tracking information to update.

6. Incorrect Address or Delivery Issues

Customers are responsible for providing accurate and complete shipping information during checkout.
If any details are incorrect or missing, we may need to contact you to update your delivery information, which could cause delays in processing and shipping.
Additional delays may also occur as a result of customs clearance or carrier processing.

If you notice an error in your shipping address, please contact us within 12 hours of placing your order to request a correction.
Once the package has been shipped, we are unable to make any address changes.

If the package is returned to us due to an incorrect or incomplete address, we can reship it once additional postage fees are paid.

Supler Store is not responsible for lost, delayed, or undeliverable shipments resulting from incorrect addresses, unclaimed packages, or issues beyond our control (such as customs delays, natural disasters, or carrier disruptions).

7. Order Modification & Cancellation Policy

At Supler Store, we start processing orders shortly after they are placed to ensure fast production and delivery.
Because of this, we have limited time windows for order updates or cancellations.

  • Order Modification:
    You may request to update shipping information (such as name, address, or contact details) within 12 hours of placing your order.
    After this period, your order will be forwarded for fulfillment, and we can no longer modify shipping details.

  • Order Cancellation:
    You may request to cancel your order within 2 hours of purchase.
    After this period, your order may already have entered production or packaging, and cancellation is no longer guaranteed.

All modification or cancellation requests must be submitted via email at support@supler.store — please include your Order Number and details of your request.

Once your order has entered production or has been shipped, it can no longer be canceled or changed.
In such cases, please refer to our Return & Refund Policy for assistance after delivery.

8. Delivery Confirmation (Lost or Missing Packages)

If the tracking system shows your order as “Delivered” but you have not received it:

  1. Please first check with family members, neighbors, or building staff, as the package may have been received on your behalf.

  2. You can also contact your local post office or delivery carrier to verify the exact delivery location.

If the package remains missing, please contact us within 7 days of the reported delivery date, and our team will assist you in resolving the issue or filing a claim with the shipping carrier.

Delivery Delays

Most packages (approximately 97%) arrive on time or earlier than expected.
However, orders may occasionally be delayed beyond the estimated delivery timeframe due to factors beyond our control, including:

  • Incorrect or incomplete shipping address

  • Missing apartment, building, floor, or unit number

  • Severe weather conditions

  • International customs clearance procedures

  • Peak holiday seasons or carrier capacity limits

If your order is delayed or you believe it is lost in transit, please don’t hesitate to contact us at support@supler.store — our team will do our best to assist you as quickly as possible.

9. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes imposed by your destination country.
These charges are not included in our product prices or shipping costs and are the customer’s responsibility.

We recommend checking your local customs regulations before placing an order.

10. Contact for Shipping Support

For any shipping-related inquiries, please contact:
📧 support@supler.store
🕓 Monday – Friday, 9:00 AM – 6:00 PM (GMT+7)

Our support team is committed to providing clear updates and will respond to all messages as quickly as possible.

11. Carrier Contact Information

We partner with trusted global and local carriers to ensure reliable worldwide delivery.
Depending on your destination and product type, your order may be shipped via one of the following carriers:

Shipping Carriers: