Privacy Policy

Privacy Policy

Last Updated: September 2025

At Supler Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://supler.store), make a purchase, or interact with us in any way.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information from you in the following ways:

a. Personal Information You Provide:
When you make a purchase, register an account, subscribe to our newsletter, or contact us, we may collect:

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment information (processed securely via PayPal or other payment processors)

b. Automatically Collected Information:
When you browse our site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and referring URLs

  • Cookies and analytics data

This helps us improve our website experience and service performance.

2. How We Use Your Information

We use your information for purposes such as:

  • Processing and fulfilling your orders

  • Sending order updates, invoices, and shipping notifications

  • Providing customer service and support

  • Improving our website and marketing campaigns

  • Complying with legal obligations and preventing fraud

We do not sell or rent your personal data to third parties.

3. Payment Information

All payments are securely processed through PayPal.
Supler Store does not collect or store your credit card information.
When you make a payment, your financial details are encrypted and handled directly by PayPal under its strict security and privacy standards.

4. Data Retention & Security

We retain your personal data only as long as necessary for the purposes described above — typically up to 24 months after your last transaction, unless required by law.

We take data protection seriously and use industry-standard measures such as:

  • SSL (Secure Socket Layer) encryption

  • Restricted access to personal data

  • Secure data storage and monitoring against unauthorized access

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart items

  • Analyze site traffic and performance

  • Provide personalized content and promotions

You can choose to disable cookies through your browser settings, but doing so may limit some site functionality.

6. Sharing of Information

We may share limited information with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g., PayPal)

  • Shipping and logistics partners (e.g., YunExpress, 4PX, USPS, DHL)

  • Analytics and marketing tools (e.g., Google Analytics)

These partners are contractually obligated to keep your information confidential and use it only for the agreed purpose.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data

  • Correct or delete your personal information

  • Withdraw consent or restrict processing

To exercise any of these rights, please contact us at: support@supler.store

8. International Data Transfers

Your personal data may be transferred and processed in countries other than your own, including servers located outside Vietnam.
We take all necessary steps to ensure your data remains protected under applicable privacy laws.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
Any updates will be posted on this page with a new “Last Updated” date.
Your continued use of our site after any changes indicates your acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 support@supler.store
📍 Supler Store
Ha Dong, Hanoi, 100000, Vietnam