FAQs

1. Where is Supler Store based?

Supler Store is headquartered in Hanoi, Vietnam, and we collaborate with trusted global manufacturing and logistics partners to serve customers worldwide.

2. Do you ship internationally?

Yes! We offer worldwide shipping to most countries across North America, Europe, Asia, and Oceania.
Please refer to our [Shipping Policy] for more detailed information.

3. How long does delivery take?

Estimated delivery time by region:

  • United States: 7–12 business days

  • Europe / Canada / Australia: 10–20 business days

  • Asia: 7–14 business days

Please note these are estimated timeframes and may vary during peak seasons, holidays, or due to customs delays.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.
You can track your order using the Order Tracking Page on our website or directly through the carrier’s website.

5. What payment methods do you accept?

We accept the following secure payment options:

  • PayPal

  • Visa / MasterCard / American Express / Discover

  • Other secure payment gateways (depending on your country)

All transactions are processed using SSL encryption for your safety.

6. Can I change or cancel my order after placing it?

Because we process orders quickly to ensure prompt delivery, cancellations must be made within 2 hours of purchase.
Please contact us immediately at support@supler.store
Once your order has been shipped, it can no longer be modified or canceled.

7. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it.
Provide photos of the product and packaging, and our team will arrange a replacement or refund according to our Return & Refund Policy

8. My tracking says “Delivered,” but I haven’t received my order. What should I do?

Occasionally, carriers mark packages as delivered before they actually arrive.
Please check with your family members, neighbors, or local post office.
If the package still cannot be located, contact us within 7 days, and we’ll assist you in filing a claim with the shipping carrier.

9. Do you offer refunds or exchanges?

Yes, we do.
Please read our [Return & Refund Policy] carefully for eligibility requirements, timeframes, and the steps to submit a return or exchange request.

10. Are Supler Store products original?

Absolutely.
Every item sold at Supler Store is an original design, inspired by the biker, off-road, and adventure lifestyle — made to express freedom, individuality, and passion.

11. What if I entered the wrong shipping address?

If you entered an incorrect shipping address, please contact us within 12 hours of placing your order.
If the order hasn’t shipped yet, we’ll update it for you.
If it has already been dispatched, we’ll wait for it to return to our fulfillment center before reshipping — additional postage fees may apply.

12. Do you accept bulk or custom orders?

Yes!
We accept bulk and personalized orders for groups, clubs, or communities — such as motorcycle clubs, hunting groups, or adventure teams.
Please email support@supler.store for custom order details and pricing.

13. How can I contact customer support?

📧 Email: support@supler.store
🕓 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+7)
Our team aims to respond to all inquiries within 06–12 business hours.

14. Do you offer gift packaging or notes?

Currently, we do not provide gift wrapping or personalized note options, but this service will be available soon. Stay tuned for updates!

15. How can I stay updated on new arrivals and promotions?

Join our newsletter or follow us on social media for exclusive updates, promotions, and the latest designs from Supler Store.